Kenya, Beyond the Ordinary.

Open a tour, choose a departure date and the number of travellers, and follow the steps. Before you confirm, the page shows the total, the deposit if one applies, and the balance with its due date. Creating the booking holds your places while you pay. Some tours are enquiry-only until the company confirms prices and dates; for those, or for something different, use Plan your trip or Contact us. More detail is at Booking assistance.

Yes. Tell us about your dates, group, interests and the pace you prefer through Plan your trip, and the team will come back with a proposal. A private or custom trip is not booked until the details, price and dates have been confirmed with you in writing. Some published tours may also offer a private option; the tour page and the booking steps show whether that is available.

Yes. Choose the number of travellers when you book, and the total reflects that tour's rules. Group size limits and child rules differ between tours, and the tour page shows them. For a larger party, a mixed-age family or friends who want a shared plan, use Plan your trip so the team can suggest something that suits everyone. Details for each traveller are collected as part of the booking.

Depending on the tour and the company's settings, a booking needs either full payment or a deposit to start. Before you create the booking, the page states the total, the amount due now, the balance and the date the balance is due. You pay the balance from your booking page, and we send reminders by email before the due date. Only verified payments reduce what you owe.

It depends on which methods the company has switched on, and checkout shows only the methods available for your booking. M-Pesa may be offered as a prompt sent to your phone, or as a payment to a Paybill or Till number followed by submitting your confirmation code. Either way, a payment counts once it has been verified, not at the moment you send it.

Each tour page lists what is included and what is not, written for that tour. Items to look for on the included side are accommodation, meals, transport, guiding and park or activity fees; on the other side are often flights, visas, insurance, tips and personal spending. This varies by tour, so read both lists before booking and ask us if anything is unclear.

It depends on the tour. The tour page states where the tour starts and ends and whether a pick-up is included. If a transfer is not part of your tour, you can ask whether one can be added when you book or plan through Plan your trip or Contact us. We cannot promise it for every tour, and any transfer is confirmed in writing, so have your flight details ready.

Request a cancellation from your booking page; if you booked as a guest, contact us through Contact us with your booking reference. A request is not an automatic cancellation: the team reviews it against the terms that apply to your booking and replies in writing, and any refund depends on those terms. Read Cancellation policy and your booking terms before you decide.